Information
Welcome to the Beach & Co FAQ page! Here, we've gathered answers to common questions about shopping with us, our unique items, and our commitment to your satisfaction. We pride ourselves on transparent service and making your experience as smooth as possible. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
At Beach & Co, we believe in clarity and ensuring you have all the information you need before making a purchase. Below are answers to some of the most common inquiries from our valued customers about our boutique items, second-hand finds, and custom sourcing services.
What are your typical turnaround times for orders?
Our turnaround time for processing and shipping preorders is usually within 4-6 weeks, depending on the item and current volume. For custom sourced items, we will provide an estimated timeline upon confirmation of your request.
Do you accept returns, and what is your policy?
We do not accept returns. This policy helps us maintain the quality of our products and ensures that all customers receive items in perfect condition. If you have any concerns about your order, please reach out to our customer service team for assistance. We are here to help you, whether it’s about a product inquiry or assistance with your order. Thank you for your understanding!
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment options. All transactions are processed securely to ensure your financial information is protected.
Can I pick up my order instead of having it shipped?
Yes, local pickup is available for customers in the area. Please select the "Local Pickup" option at checkout, and we will contact you to arrange a convenient time for collection at our location.
How do I know the condition of second-hand items?
We meticulously inspect all second-hand items and provide detailed descriptions, including any minor flaws or signs of wear, along with multiple photographs. We aim for full transparency so you know exactly what to expect from your unique find.
How accurate are the product sizings?
For all clothing and accessories, especially vintage or unique items, we provide detailed measurements (e.g., bust, waist, length) in addition to estimated standard sizes where applicable. We recommend comparing these measurements to your own to ensure the best fit.
Can I request specific items or styles you don't currently have?
Absolutely! We specialize in custom sourcing. If there's a particular item, style, or type of boutique/second-hand treasure you're looking for, please visit our Custom Sourcing page or contact us directly. We love the challenge of finding exactly what you need!
Why should I choose Beach & Co over other online shops?
Beach & Co stands out with the best pricing for high-quality items and an unparalleled variety of boutique and second-hand goods. We pride ourselves on being able to source almost any item or style you desire, ensuring you find unique treasures and competitive deals you won't get elsewhere.
What kind of variety can I expect from Beach & Co?
We offer an extensive variety, from trendy boutique clothing and accessories to unique, hand-picked second-hand items across various categories. Our inventory is constantly updated, bringing you fresh and exciting finds regularly, always with competitive pricing in mind.
Are your prices negotiable?
We strive to offer the best possible pricing from the outset to ensure you always get great value. While our prices are generally firm, we do run promotions and sales periodically. Sign up for our newsletter to stay informed about special offers!
How often do you add new items to your inventory?
We are constantly sourcing new and exciting items! Our inventory is updated frequently, often several times a week. We recommend checking back often or following us on social media to catch the latest arrivals and unique finds.
Still have questions?
We're here to help! If your question wasn't answered above, don't hesitate to reach out to our friendly customer service team. We're dedicated to ensuring you have a wonderful shopping experience with Beach & Co. Let's get started on finding your perfect item.